About

I was 23 years old, fresh out of FIU, and I had just been hired to fix a conveyor system at a catalog order company in South Florida.

The system had been implemented exactly as designed, and it was a disaster. Belt kept jamming. Pickers didn't know what to grab or when. Twenty-five people dealing with a system that was technically installed but practically useless.

I built a linear equation to forecast pick location, redesigned the workstations using what I'd just learned in my human factors class, and spent as much time with those 25 people as I did with the math. Because they knew things I didn't, and we all had the same motivation: make this work or lose our jobs.

It worked. And I've never forgotten what that felt like.

That moment has defined 25+ years across Fortune 500 financial services, technology, and media. Freddie Mac, Black Knight, HBO Latin America, American Express. The problems got bigger and the stakes got higher, but the core challenge never changed. Systems don't transform organizations. People do. And people only move when they understand why, feel heard, and trust that the change is worth it.

That's the gap I close, and why I launched Enlaza Consulting Group in 2025.

I'm also an incoming doctoral candidate in Business Administration at Florida International University, where I got my engineering degrees. Still not done learning.

Leaders must get people excited about something that doesn't exist yet. That's been true since I was 23.

What People Are Saying

  • "Having worked with many talented professionals throughout my career, Jessica stands out as someone who combines analytical discipline, practical leadership, and strong character."

    — Financial Services Head of Customer Service

  • Jessica has a strong biased towards action and an ability to quickly understand whay is needed giving her the ability to quickly get started and make progress.".

    — Director of Customer Service

  • “…phenomenal design thinker, innovator, everything-all-in-one consultant, and person.”

    — Chief of Product Owner

  • “Jessica consistently demonstrated exceptional leadership, resilience, and mentorship. Most notably, Jessica led cross-border transformation projects that resulted in cost reduction across the organization’s Latin America subsidiaries."”

    — Entertainment Head of Internal Audit